Paid for license but new key and download are not available.

[Mark Macdonald]

I paid to renew my license for Community Calendar and have the receipt email. The funds have already been taken out of my account yet I get a message that my license is expired and I can’t get the most recent download? What gives? By the way, this is a ridiculously impersonal way to deal with billing and licensing issues.

[Geoff B.]

Good evening Mark and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the glitch you have experienced with the renewal process. Yikes!
I would love to help you with this topic.

You are absolutely right, everything worked perfectly except the license key validity.

I have just fixed this for you.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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