Pagination not working, Styling different when logged in as admin

[Colby]

Hello,
i have been using the Events calendar for several months now and am considering purchasing the pro version. Everything was worked perfectly up until today.

Two major issues that i noticed that were not present the last time i looked at the calendar.

1) i use the list view, the pagination at the bottom does not load the previous or next events when clicked, it simply goes back to the top of the page. Here is the wild part. When I’m logged in as the administrator, it functions perfectly.

2) When I’m logged in as an admin, the calendar is displaying the correct styles , but when i log out and reload the page it renders backgrounds for the meta info , as well as different styles for the pagination links.

screenshots when not logged in:
http://snag.gy/7XFWh.jpg
http://snag.gy/0nDuc.jpg

screenshots when logged in:
http://snag.gy/G7U1U.jpg
http://snag.gy/pB6M2.jpg

Also, is it possible to disable some of the meta information from the list view display? I don’t want the venue name , and address, city or state to be displayed. From what i remember , when i setup the calendar previously , it didn’t show this. Was this some added in an update?

Thanks!
Colby

[Colby]

Also, worth noting: the pagination issue is only happening on the Desktop computer. It works fine from the iphone

[Brook]

Howdy Colby,

Thanks for taking the time to reach out. We are not able to help folks with support in the presales forum here. However there is a whole volunteer community on WordPress.org: The Events Calendar and they are often able to provide free support.

If you do purchase the Pro license though, it does come with a year of support. Then you will have ask to the Premium support area here.

Please let me know if you have any questions. Cheers!

– Brook

[Colby]

How am I supposed to have confidence in purchasing a plugin if it doesn’t work? I’m certainly not going to buy it, then just hope that it works.

[Brook]

I am sorry, I should have been more clear. The issues you are facing are going to be because your theme, or perhaps a plugin, is not fully compatible with The Events Calendar. You can test this by switching themes to a stock one such as Twenty Fourteen, and disabling any plugins besides The Events Calendar. The issue should go away. It help to narrow down which of these is the problem by reenabling them one at a time until the issue resurfaces.

You need help making a third party plugin or theme compatible with The Events Calendar. We provide this help regularly, but it takes a fair amount of our time and it’s not something we can do for free. We make a living providing support from the plugin, and won’t make one if we don’t charge for it. 🙁 We also use that money to pay for developers to patch the plugin and build new features.

I want to be clear about another thing. Often times integrating a third party plugin or theme with The Events Calendar is trivial, and with a little guidance from our support you can easily get there. Sometimes the third party code is deeply incompatible with The Events Calendar, and it will take a lot of guidance from us, then a lot of work and a bit of experience on your part to get it integrated. Your issues seem rather straight forward. However, you will likely need a little bit of knowledge on how to insert CSS and modify WP Templates to get there.

Don’t forget that if you purchase we offer a 30 day refund window. If you’re not happy, feel free to get a refund.

Let me know if there is anything else. Cheers!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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