Page stuck when trying to reach payment gateway

[thelighthouse50]

Hello there,
I’m experiencing a problem with ticket sales. When it comes to hitting the ‘place order’ button to take you to the payment gateway (in this case PayPal), the next page does not load. It hangs on the same page with the two spinning ‘loading’ dots in motion.

I don’t encounter the problem when going from my root address of site (i.e.: http://www.dhatton.co.uk/thelighthousedeal/), but when I use my purchased domain (www.thelighthousedeal.co.uk) the problem persists.

Any help would be more than appreciated!

[Kelly]

Hi, thelighthouse50. Great question! 🙂

It sounds to me like the issue is cropping up during the checkout process, correct? If so, your best bet is to get in touch with the Ninjas at WooThemes as they are the expert on all things WooCommerce.

Please let us know how it goes! 🙂

[thelighthouse50]

Hi there, thanks for you reply. How am I to prove I’m a paying customer so I can access their support section? I have only bought the modern tribe wootickets plugin, and using it with the free woo commerce plugin.
Thanks again.

[Kelly]

Hi, thelighthouse50. I definitely understand your concern.

Unfortunately, WooCommerce has elected to only provide support to those who pay for one of their WooCommerce themes/extensions. This means that while you have bought Tribe’s WooCommerce Tickets, you will be unable to access their support without buying one of their premium support plans, extensions or themes.

Since your issue is a WooCommerce one, not related to WooCommerce Tickets, we’re not the experts on this matter. I wish we could help you troubleshoot more!

As a side note, if you want free support on a free plugin, you might consider using Easy Digital Downloads and the soon-to-be-released EDD Tickets: https://theeventscalendar.com/easy-digital-downloads-tickets-a-preview/

If there’s anything else that I can help you with, please let us know! 🙂

[Kelly]

Upon further reflection, thelighthouse50, it occurs to me that there might be a simple explanation for what you’re seeing. 🙂

It would appear that your use of an iframe is essentially stopping the cart processes for security reasons – if you can establish the site in a domain of its own without using an iframe that will probably remedy this.

Please let us know how it goes!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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