Page not Redirecting after activating Events Calendar.

[Susanne Thiede Barnet]

We use EC & EC Pro on a number of sites. Most of them were broken by either the latest update of EC or WordPress.

Uninstalled, reinstalled.
Deactivating every plugin made no difference.
Deactivating the theme made no difference.
Debug information was nonexistent.
No hints or clues at all.
Two experienced developers working on this problem for a few weeks now.

URL is porcupinemountains.com

Activating EC or EC Pro breaks the admin. (the page isn’t redirecting properly). No issues with any other plugins or wordpress debug messages.

[George]

Kindra, I’m really sorry to hear about your troubles here. Hopefully we can figure this out and minimize frustrations promptly.

I’m curious about a few specific things – for the sake of time, I’ll just lay them out in order here:

• 1. In your reply, you mention things breaking in combination with, in your words “the latest update from EC or WordPress” – can you clarify this? Don’t mean to mince words here, but being precise will help a lot. When you say “EC”, do you mean that your site is fine until you update the free version of The Events Calendar? Or do you mean the premium version, Events Calendar Pro?

• 2. Whichever version you mean by “EC”, what was the last version number you were using before this without issues? If you don’t recall exact numbers, no worries – but in general, have you been up-to-date with the recent updates on your sites, or have you left them for long periods of time without updating until now?

• 3. You mention that issues are appearing after updating WordPress itself, too – do you have any sites that are still running the previous version of WordPress? If so, does using the new update for “EC” on your site work differently on this previous version of WordPress than on the new one?

• 4. You mention “many sites” in your post, but provided one URL – were you able to resolve these issues on all your other sites except http://porcupinemountains.com/? Or did you just share that one URL to keep things focused on one site for now?

I only wanted to cover all these details because you mentioned all the other debugging steps you’ve tried out, to no avail…so I’m definitely scratching my head a bit trying to think about what could be to blame here.

And while you look into all those things, in the meantime, one thing you should double-check is the file permissions configuration on your server. You may need to contact your developers or your web host for help with this, but basically: make sure that all the directories on your WordPress site’s installation are owned by the web server, with permissions set to 755 recursively – especially the /wp-content directory.

Sometimes those permissions can get messed with after updating things, so it’s worth ruling out.

Thanks for reading all this! Your patience means a lot – as does your time. Hopefully we can sort things out soon.

— George

[Susanne Thiede Barnet]

I tracked the issue to being that the WP_HOME and WP_SITEURL were from different domains.

porcupineup.com/ (mask domain)
porcupinemountains.com/porcupine (WP installation folder)

I switched them to porcupinemountains.com &
porcupinemountains.com/porcupine

The plugin is working fine now.

[George]

Awesome, glad to hear it! That’s definitely not something I would have thought have at first as a likely culprit here 🙂

Thanks for solving your issue and sharing your solution. I’ll close up this ticket for now to keep things organized, but come back any time and open another ticket if you have any issues or questions.

Cheers,
George

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