'Out of stock' not displaying on event page tickets

[Timothy]

Hey there,

I’ve just had an event go live yesterday and have been tracking the sales progress. I had three types of tickets available – early bird $130, member $135 and non-member $140. I used a global stock of 500 but capped early bird tickets to the first 50.

Early bird tickets have now sold out, but when I view the event page, it doesn’t display an ‘out of stock’ or ‘sold out’ notice alongside that ticket. Furthermore, while a customer can’t use the up arrows to add any early bird tickets to the cart, they can input a number themselves and add those tickets to the cart. When in the cart they then get told that there isn’t enough stock available to fulfil the order.

I’ll provide some screen shots and the url in a private reply.

Thanks,

Tim

[Timothy]

This reply is private.

[Geoff B.]

Good evening Tim and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the early bird ticket not being shown as sold out on your install. Yikes!
I would love to help you with this topic.

Short term, I would recommend hiding the early-bird ticket via CSS

.postid-14600 .tribe-events-tickets tr:first-child {display:none !important}

Secondly, could you please provide me with screenshots of your Edit event screen for that specific event, including individual screenshots for each ticket settings ?

Hang in there as we figure this one out.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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