Out of Installs?

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  • November 18, 2013 at 9:23 am #76953
    saintrichard
    Participant

    Our church recently got a new hosting site so have new IP address. Still same domain name. It states we are out of installs. Would not like to have to manually download new updates every time. Is there a way you can reset this? Our key has not expired. I’ve been waiting for this new update to fix the “this event is passed” problem. I’m new to all of this, so I’m not experienced enough to figure out all of these issues. Hopefully I don’t run into problems when updating to this new update to fix one issue and get another. 🙂 For a non website designer, I need help!

    November 18, 2013 at 10:21 am #76964
    snorton
    Participant

    If you’re logged in, go to https://theeventscalendar.com/my-account/license-keys/ and disconnect the site URL listed there. Then go back to your ECP Settings on your website, remove the existing key, save, then add teh key again.

    I’m going out on a limb, but I bet this will resolve your problem.

    November 18, 2013 at 3:16 pm #77055
    Chris
    Participant

    Yep, Snortons suggestion should work

    -Chris

    November 19, 2013 at 9:46 am #77449
    saintrichard
    Participant

    Yes that worked! Now can you tell me why the Update 3.2 is not showing up for Events Calendar but it is for pro? I’m not sure how to do it manually and would like help, please.

    November 19, 2013 at 1:41 pm #77504
    d20games
    Participant

    I have a similar problem, but with the Staging area in WP Engine. If I go to do the upgrade in the staging area, it thinks of it as a different install and then runs out of keys. Kind of kills the point of a staging area. What can I do?

    November 19, 2013 at 1:43 pm #77507
    Chris
    Participant

    @d20games open an new ticket please, thats an entirely different issue.


    @saintrichard     The core (TEC) runs off of WordPress’s built in updater. Our Pro extension runs off our own updater. Are you familiar with how to use an FTP program (like Filezilla)?

    November 22, 2013 at 7:14 am #78044
    Chris
    Participant

    @saintrichard Were you able to resolve this issue or did you still need help?

    -Chris

    November 22, 2013 at 8:48 am #78205
    saintrichard
    Participant

    No I am not familiar with a FTP program. I’m looking to get someone that understands it.

    November 22, 2013 at 9:08 am #78210
    Chris
    Participant

    Ok sounds good.

    December 17, 2013 at 3:33 pm #82397
    Leah
    Member

    Hi there,

    I just wanted to pop in here with a quick update. Although we were not able to get a fix for this into our imminent 3.3 release, it is still on the radar for inclusion in a future build. Thanks for your patience!

    ~Leah

    January 21, 2014 at 2:50 pm #95343
    Leah
    Member

    Hi there,

    I’m happy to report that we have fixed this in our upcoming version 3.4. Keep an eye on your Plugins page for an update message! Thanks for your patience while we worked on this.

    Best,
    Leah

    July 7, 2015 at 6:30 am #982964
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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