Out of installs message, when I have paid you lots of $s

[Lorraine]

I also have this problem, complicated by the fact that I have to buy 4 licenses for 2 WPML sites and you have them spread across two keys. It is VERY confusing.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/pro-only-activated-once-but-getting-out-of-installs-message/

[Lorraine]

OK I went to the license setting page, the license was instantly verified. That’s not very good!
However when I upgraded the software, as per other reports, Events Calendar Pro was deactivated.
You are making us work too hard as users of your product at the moment (see other posts for more on that topic), and the licensing ‘system’ is not at all good for WPML users. At least make the business package up to 4 licenses so that we can have 2 sites of WPML (2 licenses per site where different domain per language is used) rather than having to spread a site across two keys.
Of course, if we had WPML with the stupid language suffixes e.g. /en/ /es/ /fr/ etc then we would only need to pay you for one license anyway so people with language specific domains are penalised in your system.
Whichever way you look at it, it’s not good!

[Shelby]

Hi there Lorraine,

Thanks for posting, I’m happy to help as much as I can! I’ll be responding to your concerns inline below to make sure I don’t miss anything:

OK I went to the license setting page, the license was instantly verified. That’s not very good!
I’m not sure exactly what you mean, could you explain this a bit further and what exactly is “not very good” and why?

However when I upgraded the software, as per other reports, Events Calendar Pro was deactivated.

Would you please turn on WP debugging and let me know if you get any error messages?

the licensing ‘system’ is not at all good for WPML users. At least make the business package up to 4 licenses so that we can have 2 sites of WPML (2 licenses per site where different domain per language is used) rather than having to spread a site across two keys.

I think you may also find this article about live and dev sites may have application toward using the same license on one site. 🙂

I’m more than happy to help you work through this. Thanks for hanging in there!

Best,

Shelby 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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