Out of Installs? Also, Can’t read your suggested topics

[mturnersmallstones.net]

Hey there! I’ll take the second topic first: when I typed “Out of installs” above, I got what looks like some suggested topics to check out. The problem there is that I can’t read them. It is dark blue text on a dark grey background. So, no help there. I’ll include an image below.

But, I don’t understand what out of installs means. I purchased events tickets plus, and I installed it once. And that is where I am trying to use it. What do I need to do?

[Courtney]

Hey Matthew

We’re just about to move the knowledgebase, so I can request the colors be a bit more accessible on the new home.

I see your site has an active license on keystolifeak.wpengine.com but you’ve since moved it live.

Can you walk through the steps on Moving Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/?  You can pick up at step 2 if needed.

See also: Why am I being told my license key is out of installs?.

Thanks
Courtney 🙂

[mturnersmallstones.net]

The Events Tickets Plus license key shows, and I updated that, but I don’t see the Events Calendar Shortcode Plus key, which I also purchased. Receipt below:

[Courtney]

Hey Matthew

So sorry for any confusion. We do not maintain or support Events Calendar Shortcode Plus. It is a 3rd party plugin. Can you reach out to them for support with it?

Thanks
Courtney 🙂

[mturnersmallstones.net]

Hey there –

I’ve purchased both Events Calendar Shortcode Plus and Events Tickets Plus. I moved the website that I purchased these for, and was able to move my license for Events Tickets.

I was not able to move Events Shortcode Plus. For some reason that is not showing on my license key page, even though I purchased it, and have the receipt.

Can you please help me with tis issue?

[Courtney]

Hey Matthew

I am not able to assist with any support for Events Calendar Shortcode Plus. This is a third party plugin that we do not support or maintain. Please reach out to them for help with this issue.

Thanks
Courtney 🙂

[Courtney]

Hey Matthew

I am not able to assist with any support for Events Calendar Shortcode Plus. This is a third party plugin that we do not support or maintain. Please reach out to them for help with this issue.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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