Hi Daryl,
Thanks for posting. It sounds like the license is connected to a different site, which is why you’re getting that notice. Did you have that license on another url, such as a dev site? Happily, you can disconnect the license from the old site on your license keys page at tri.be/my-account/license-keys/. Once it’s disconnected there, you should be able to plug it into your site and get the update. We have a mini tutorial here to walk you through the process.
Let me know if you need any further help 😀
Best,
Leah