Out of installs

[Nicolas]

Hi there,

In June I purchase a pro licence, developed locally, now pushed site live, but getting a message in the plugins list for pro that I’m out of installs. Is there a way to add the install for https://forestrowvillagehall.org so it can register ok?

Here is the order number:
“Order #1297742 was placed on June 14, 2017 and is currently Completed.”

Many thanks,
nick

[Geoff B.]

Good afternoon Nicolas and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

What is going on is that your license is still tied to your dev install.
I believe the following article will help you fix this: https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Let me know how that goes.

Best regards,
Geoff B.

[Nicolas]

Hi Geoff,

Thanks for your reply. I had already read the link that you sent but was still unsure what to do I’m afraid, hence reaching out to you. All it says is that I should be fine to have a local dev install and the live site. Ok, but what to do? Then the only link that seems to take me anywhere is https://theeventscalendar.com/knowledgebase/moving-your-license-keys/, but that doesn’t sound applicable because it’s not disconnecting from one live site to use the key on another. Checking the licence keys on my account the site url is listed as 89.187.86.7, this is forestrowvillagehall.org, the reason perhaps it reads this way is that I was working on the live box while I was waiting for the domain name to propagate. Is this why there is an issue being flagged? I had not had this issue when working with menuonthegreen.co.uk (a different key). Still unsure what to do I’m afraid?

Many thanks,
Nick

[Geoff B.]

Good evening Nick,

Thank you for writing back.

Actually the https://theeventscalendar.com/knowledgebase/moving-your-license-keys/ article still applies. Even though the site under 89.187.86.7 was meant to be used temporarily, it is being recognized as a different “live site”.

As such, you absolutely need to disconnect the license from 89.187.86.7 and then reconnect it to forestrowvillagehall.org

Disconnecting a license only has one consequence: you lose the ability to update the plugin automatically. Therefore, it is a very safe operation.

So head over to https://theeventscalendar.com/my-account/license-keys/ and disconnect the licenses.

Hang in there!

Geoff B.

[Nicolas]

Thanks for your support Geoff! Much appreciated!

Best wishes,
Nick

[Geoff B.]

Good evening Nick,

You are very welcome.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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