Out of install

[Claire Tossan]

Hello,
I use Event Ticket Plus for my web site. I buy this plugin in july and install it on my test web site.
Actually, i change the url of my test web site to production and i disconnect the test version to use my License Key on the product site but the plugin is always out of install then i can’t update it.
What can i do ?
Thanks

[Cliff]

Hi, Claire.

Please visit https://theeventscalendar.com/license-keys/ and remove old site from being assigned that license.

Then enter that license key at new site > wp-admin > Events > Settings > Licenses tab

Please let me know how this works for you.

Thanks!

[Claire Tossan]

Thanks for your answer.
I had already do what you explain to me.
Do you have another solution ?

[Cliff]

The only product you have from us is Event Aggregator, which allows you to use your license key at 10 sites.

I show it’s only registered at one site: www.kine-formations.com

Is this the domain of your test site (where it was) or your production site (where you want it to be)?

Additionally, there are no updates to do. All the code is actually contained within The Events Calendar free/core plugin. The product you paid for enables running the imports because those run on our servers. It’s setup this way to account for the high performance requirements it takes to consume so many imports for each user.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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