Organizer still unable to email attendee list in ET Plus 4.1.2

[Ameet]

Just reopening a thread, but after updating to 4.1.2 Event Tickets Plus, the organizer still cannot Email the Attendees list to themselves. Previously the Email button wasn’t even working, eg the modal wouldn’t pop up.

With the update, the modal does come up now, but the main site loads into it, instead of the email selector and field.
See screen shot:

View post on imgur.com

Thx

[Geoff B.]

Good evening Ameet and welcome back!

Thank you for reaching out to us.

You are right, unfortunately this bug crept back in during our last release. Our apologies for the inconvenience.

We are working towards making this work again in our next maintenance release, so stay tuned, you will be notified as soon as the fix is out.

In the meantime, you could try adding the following snippet to your theme’s functions.php: https://git.io/vwIc9

Thank you for your understanding.

Geoff B.

[Ameet]

Hi Geoff,
Thx, but I believe that code you sent is for the CSV export which is actually working just fine. I’m referring to:

Organizer unable to email attendee list in EC Pro 4.03

The Email option that is not working properly. Modal pops up but instead of showing the combo to select whom to send to or enter email address field, it just reloads the site into the modal.

If there you could send some code to get that form to properly render in the modal that would be ideal.

thx

[Geoff B.]

Hey Ameet,

I am sorry about the confusion. This is totally my bad.

I went ahead and tested this out under several conditions and I am unable to reproduce the issue.
The modal works exactly as expected on my end (it doesn’t load up the whole site but rather the proper option to send to an organizer or to an email address).

This means that I am pretty sure that there is some form of conflict at play here (either a template customization, a plugin or some security).

The first quick test I would recommend running is trying to revert temporarily back to a default WordPress theme such as twenty-fifteen. That way, it will rule out any WordPress theme or template customization conflict.

If that doesn’t work out, could you please go through our complete testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out. Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

[Ameet]

Hi Geoff,
Thanks for looking, I do want to confirm that in your tests, that you were using a non admin user. The email modal work perfectly when you are in the admin interface looking at a report, but the issue I have been describing since 4.0.3 is for a community events user / organizer who is looking at their event’s Attendee’s List.

Please see my entire thread from before, I’ve explained in detail there as well, the same thing is happening. https://theeventscalendar.com/support/forums/topic/organizer-unable-to-email-attendee-list-in-ec-pro-4-03/

Ultimately when you are a Subscriber with the caps to sell tix, you does have enough privileges to access the link.


Email


Notice the href is going to: http://dev.xlr8r.com/wp-admin/edit.php
This works fine if you are an admin, but not if you are anyone else, like an organizer managing your own event via the community events.

Please let me know, i don’t think it is fixed and it has been an issue since Jan 2016, which has been a long time.

[Geoff B.]

Hey Ameet,

Thank you for your excellent feedback as always.

Based on your suggestions I ran an additional series of tests and I was able to reproduce the issue while logged in as an organizer.

I also did some extra research about this bug and it does look like it was fully solved 3 months ago. So in short, this is a regression bug, which was completely unintentional on our end.

I want to apologize for the inconvenience this might have caused.

Unfortunately, I cannot commit to a release date at this point. But I can tell you it should make one of the next maintenance releases and that you will be contacted as soon as a fix is out.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Ameet]

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[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Brook]

I just wanted to thank you once again for reaching out to us about this. We just released a new version of The Events Calendar and all of its addons that contains a fix for this.

Our blog post with the full details: The Events Calendar 4.1.4 and premium add-ons

We recommend updating as soon as you can to get the latest patches. Please let us know if this fixes the bug you have been experiencing or if you have any follow up questions. Thank you again!

– Brook

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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