Organizer and venue search not working

[Andreas]

This reply is private.

[Andreas]

Hi Jennifer

I’ve had a closer look at my imported organizer entries with a focus on those with special characters in their names and believe I’ve found the problem I have. It seems to be related to names containing a special type of double quote character as HTML entity.

My first attached screenshot shows an organizer named ‘Verein für Freiraum “Rümpeltum”‘. If I move that entry to the WP trash, the combobox for selecting an organizer in the edit view of an event starts working as it should. If I move it back, it stops working again.

If I edit that entry by replacing those double quotes with the double quotes character on my keyboard, then safe my edits, those double quotes are replaced with starting and ending double quotes characters (see second screenshot). The combobox works after that edit.

I’ve checked the actual CSV file and found both characters to be " . There are no other such characters in that CSV file. The only other HTML entity I’ve found is ', but that doesn’t seem to cause any issues.

I conclude that either the general use of the HTML entity " or its usage for as both starting and ending double quotes is causing issues in at least an organizer’s name, if that organizer is added through an import. This could be some encoding or validation issue.

I haven’t checked the venues yet, but I would not be surprised if I find the same thing there as well.

I hope this makes sense and that it fits what you can observe from your side.

Cheers
Andreas

[Jennifer]

Thanks for sending all of that info! Nice job on the thorough testing…I tried using quotes in the title on my end and was able to recreate this…if I enter the quotes in the title using the keyboard, then the dropdown works correctly. If I enter the HTML characters in the title, then they appear as quotes on the front end, but the dropdown does not work. I think that this is something we could definitely improve on our end, so I logged this for our developers to take a look at.

In the meantime, you can try doing a find/replace in the CSV file and replace any double quotes in the file with the keyboard character, then try reimporting to see if that makes a difference. Otherwise, you may need to update the titles in manually on the site.

I’m sorry for the inconvenience that this has caused, but I’m glad that you were able to find the source of the issue! Please let me know if you are able to get all of the titles updated and if that gets the dropdowns working correctly on your site.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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