It’s certainly possible to reorder the tickets, as explained here. Those examples aren’t directly applicable to your case, but the essence of this is that you can take the list of tickets (an array called $tickets) and reorder it however you like.
This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!
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