order status cancelled….

[Carol Goldin]

Client opened account today. Just logged in an order status of cancelled. How would an order be cancelled?
Client believes account was opened and payment made. There was a login issue – message said try again in 16 minutes. Anything related to login attempts? How can this be resolved?

[Caroline]

Hi there!

Thanks for getting in touch, and I’m so sorry for the trouble here! We’d be happy to take a closer look at your recent order and get this issue sorted out for you. Would you mind sending us an email (choose “Help accessing my account” from the drop-down menu) with the above details and as much information as you can provide about the order? We’ll be sure to follow up with you there just as soon as possible!

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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