order removed report does not update

[digitaliway]

I did a bunch of testing and fake orders then removed them all to start live transactions. I see that on the event list it still shows tickets sold. how can I clear the old test data so it will not show what is sold?

[Andras]

Hello digitaliway,

Thanks for using our plugins and thanks for reaching out! What a fantastic question, I believe nobody asked that yet. Let me help you with this.

Follow these steps:

1. Edit your event, then scroll down to tickets. Hover over the ticket you want to change and click on ‘Edit in WooCommerce’ (https://cloudup.com/cTlpFM5_NDZ)

2. On the WooCommerce product page scroll down to the Custom Fields section and look for the one that says ‘total_sales’. (https://cloudup.com/ciIaYw0PWDu)

3. You’ll see the sales number there. Set it to zero (or whatever you like), then hit the update button just below it. (You don’t need to save / update the product itself.)

4. Go back to your event to check if the number has changed.

Easy, ain’t it? 🙂

Let me know if this helps!

Cheers,
Andras

[digitaliway]

yes that worked great thank you.

[digitaliway]

I encountered one other issue. when placing a ticket order then removing the order and attendees I still see the tickets I purchased when logged in as the user looking at the event. see attached – how can I remove that?

[Andras]

Hi again,

I checked this and after a page refresh for me the numbers were fine. Also when I clicked on the ‘View your tickets’ and refreshed the page, the deleted ticket disappeared.

This is what I did:

1. I went to the attendee list of the event
2. Deleted the ticket I wanted removed
3. Went to the event page and I hit refresh – numbers OK
4. Went to ‘view your tickets’ and I hit refresh – ticket disappeared

Can you check if this works for you?

Thanks and cheers,
Andras

[Andras]

If you are still having the issue, please share with me your system information.

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,

Andras

[digitaliway]

This reply is private.

[Andras]

Thanks for sharing all that information.

If I understand correctly, you managed to remove all orders and tickets, and there is somehow 1 remaining, right?

If that is the case then the system seems to be working properly. We will just need to find that one lonely ticket / RSVP stuck there.

You will need to check around in your backend if you can find it. First I recommend to find out the id of the ticket (post). Here’s how you can do that:

• Open your developer tools (or Firebug extension) with F12
• Click on the inspect button, then click on the frame of the ticket
• in the html code you should be able to find the ID of the ticket

Here’s a short screencast for this:

Once you have the ID, check around in your back-end again if you find something and let me know.

Cheers,
Andras

[digitaliway]

Thank you for the detail on this. I removed everything and it seems after a period of time the information stops showing up. I was sure to clear browser history and temp files, also being sure to logout and back in. This almost seems like PHP-FPM and/or MEMCACHED on the server is keeping data for a period of time in memory. I know this is out of your scope so I will investigate further on my end. thank you for your time.

[Andras]

No problem at all! Happy to help.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

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