Order Info on Ticket Email

[Paul Ballardin]

Hi Guys,

While I understand that modifying the ticket email with details from the related order $tickets->order_id is outside the scope of your support, I wonder if you can help me with this specific query.

When I mark an order as completed, the Ticket email is automatically sent, however my custom function which uses the value of $tickets->order_id is null.

However, if I then “resend” the tickets, from the order admin, the value of $tickets->order_id resolves correctly.

Any suggestion on the difference of the two processes that may cause this?

[Paul Ballardin]

Issue resolved. Thanks guys.

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Author]

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