Order Confirmation Displaying Blank Results

[Paige]

When purchasing an event, the confirmation page displays with no information. The email the admin receives has no event details so they don’t know what event the user signed up for. Additionally, the order part in the back-end of the site doesn’t display the information either, it just says 0 items. Can you help me figure out why this stopped displaying.

http://www.bristleconeshooting.com/order-info.png

[Nico]

Hi Paige,

Thanks for reaching out to us and really sorry to hear about this issue, I’ll try to help you here.

We just released our new plugins Event Tickets and Event Tickets Plus, which replace the (now) legacy ticketing plugins WooTickets, WP-Ecommerce Tickets, Easy Digital Downloads Tickets and Shopp Tickets. Please check out this article on Moving to Event Tickets Plus. Mostly sure updating will solve the issues you describe above, if you have a staging site to test the update that will be even better 🙂

Please let me know how the update goes,
Best,
Nico

[Paige]

This reply is private.

[Nico]

This reply is private.

[Paige]

This reply is private.

[Nico]

Hey Paige,

Sorry to hear this is still an issue for you 🙁

If you create a new test event and “buy” a ticket, you still get the same error? O you are just trying to make it work with previous orders?

Anyway can you please send me over the steps to reproduce this? I would like to test this on my end and see if this is indeed a bug in our codebase (or maybe in WPEC – we are aware and reported a bug with WP 4.4 that they are fixing, but doesn’t seem related to this one).

Please let me know about it,
Have a great weekend,
Nico

[Paige]

This reply is private.

[Nico]

Hey Paige,

Seems like you might be affected by the issue I’ve previously mentioned with WP-Ecommerce + WP 4.4. Sorry for not noticing this before, While the issue description seems to be different (it refers to empty cart), looking further into it (in the WP.org issue thread) it seems to have many facets and I guess it’s pretty likely this is affecting your site as well.

Can you try to downgrade your WordPress version to 4.3 and see if this is still an issue in that version?

Sorry for the hassle on this, but I truly think this is not an issue with our plugin (it doesn’t manage the checkout or order processing).

Please give that a go (in a staging site if you have one it would be better) and let me know,
Best,
Nico

[Paige]

This reply is private.

[Nico]

It appears to be so, I’m sure the guys behind WP Ecommerce are working towards this. You can try to reach out to them directly on this.

I’ll keep the thread opened for now until you can confirm this is an issue on WP Ecommerce side. Again, I’m mostly sure it is, but you’ll need to downgrade WordPress version to 4.3 to be sure, or contact them about this.

Please give me a heads up on this when you have more info,
Best,
Nico

[Paige]

This reply is private.

[Nico]

Glad to hear Paige 🙂

I guess they are working on compatibility with WordPress 4.4 at the moment and a new version should be released soon to address these issues!

I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

Best,
Nico

[Author]

Posts