ONGOING EVENTS – "OOPS! THAT PAGE CAN’T BE FOUND."

[uncommongroundwebsite]

We have ongoing events on our calendar 3 times per week. I often have trouble editing these and I cannot seem to remove one date from the sequence without ruining the entire listing. I have been trying to remove an ongoing event from certain dates (ie 12/25/17 – Christmas) and I cannot do it without messing up the ongoing event as a whole

Also, when you scroll over an ongoing event, you can see the listing and information, but when you click on it or open it in a new tab, the window says “OOPS! THAT PAGE CAN’T BE FOUND.”

Can you please help me fix this issue? Thanks!

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the recurring event not working as you would expect them to.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As per your specific question, normally removing one date has to be done by using exclusions: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

You are right. Attempting to simply delete the undesired events is bound to create all sorts of havoc (mostly breaking the series and the URLs in the process).

If you can provide me with a specific example of such an event, I could absolutely help you better.

Hang in there!

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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