Numbers don't match in Orders and Attendees

[Johanne]

Hello,

I didn’t not reply in time on the last thread but the issue is still there.

I have sold 100 tickets to an event which is the number on the Attendee Tab but in the Orders tab it says 66. This is wrong.

Please advise fixing this bug next scheduled maintenance.

Cheers

Jo

[Jaime Marchwinski]

Hi Jo,

Thanks so much for reaching out!

It looks like you have 34 cancelled orders, which would equal 100 tickets.

Cancelled and refunded orders are not automatically returned to stock and there are a few things to consider with these types of transactions.  See the following article for more information:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know if that helps to shed light on this situation!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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