Number of tickets don't match what have been 'sold'

[thecrowbob]

I have set up and event with 17 tickets, for February 23, 2018
My website says there are: 3 tickets left
I have ‘sold’ 11 tickets; 4 paid by PayPal; 4 paid by check, and 3 are on-hold waiting for their check
The Attendees page, Attendees by tickets states 10 sold (3 remaining, 4 awaiting review)
That same page states Deleted Attendees 3 (which I did a week ago)
The list of attendees with all their information shows 11 with 8 completed and three on hold

The question is: Are the deleted ticket not really deleted and that’s what is making the numbers not add up?

[Victor]

Hi Bob!

Thanks for reaching out to us! Let me help you with this topic.

Attendees by tickets states 10 sold (3 remaining, 4 awaiting review)

This means there are 10 completed tickets sold (3 is the current stock for this ticket, 4 still waiting) If you add 10 completed + 4 awaiting then that is a total of 14 tickets ordered. So, ticket stock 17 – 14 = 3 remaining

The Deleted Attendees 3 is a record to know the number of attendees that have been deleted. Every time you delete an attendee, it will show up there and will auto increase the ticket stock, so the ticket is again available to purchase.

The list of attendees with all their information shows 11 with 8 completed and three on hold

The total number of attendees is 11 and not 14 because you have deleted 3.

It might be that you have deleted an attendee for which order was still awaiting review. This is why the number of tickets awaiting review is 4, but you are only seeing 3 on hold in the attendee list.

I hope that helps. Let me know if you have any follow up questions.

Best,
Victor

[thecrowbob]

The problem is that I have only ‘sold’ 11 tickets (4 paid by PayPal; 4 paid by check and 3 on hold waiting for their chcheks.) The front end of my website shows 3 tickets available and that number should be 6.
https://allaboutsafefood.com/safe-food-classes/servsafe-manager-santa-rosa-feb-24-2018/
Bob

[Victor]

Hi Bob!

Thanks for following up with this.

I’m not really sure why is that. Could you please send us a screenshot, in a private reply if you’d like, of the attendees page where we can see all this information? I will try to reproduce on my end and will get back to you.

Let me know about it.

Thanks,
Victor

[thecrowbob]

This reply is private.

[Victor]

Hi Bob!

Thanks for following up and for coming back with the screenshots.

Awaiting Review tickets are those tickets that are from an order which status is either Pending Payment, Processing or On Hold.

Unfortunately, you can’t see deleted tickets, but you could track down the order for them in WooCommerce and take a look at the order notes to know the statuses for which that order went through.

You might also want to check your WooCommerce specific settings for when an attendee record should be created, and compare it to the order statuses.

Additionally, let me point you to the following articles about cancelling and refunding ticket orders > https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/ and about managing your orders and attendees > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

I hope that helps. Let me know if any follow up questions.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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