Number of sold tickets not right

[Martin Bakker]

Hi there!

We have some issues with the number of sold tickets. We have 50 tickets available. We sold 15 tickets and 3 tickets are ‘pending’ (awaiting for payment). These numbers are not reflected by ‘sales by ticket’ (see screenshot, personal information is removed).

There should be 18 tickets sold (‘Tickets verkocht’). 15/18 should be completed (‘voltooid’) and 3/18 should be processing.

How can I fix this?

[Jaime Marchwinski]

Hi Martin,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue with your tickets.

Sometimes tickets do not get removed from the total sales numbers for one reason or another.  You can change this manually by going to the WooCommerce Product Page for the ticket in question.  From there, you can manually change the total_sales custom field to reflect the actual number of tickets sold.  This will update on your Attendees page as well.

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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