Number of bought tickets reducing on all recurring events

[Tommy]

We have three queries:

1. We are using recurring events with ticket sale on each of those recurring event. There are a total of 10 ticket available on EACH date.

Problem: When I buy two «voksen» tickets and two «barn» tickets on May 15th event… there are six remaining tickets available on this date. But the problem is that now only six tickets are available on every event, not just on May 15th

Technically, there should be 10 tickets available on all the other events. It seems to be deducting tickets count on all events the.

Getting me?

2. When I create a recurring event, is it possible in the admin panel to show this as one event? Currently it is showing every date the event is happening, at that creates a lot of chaos.

3. In completed orders We need to see which date they have bought ticket for. We need to print out lists of the people that have signed up for that specific date.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Currently we do not support individual tickets for recurring events. So the behavior you are seeing is how the system currently works.

That is why we have warning messages on the Product Purchase page and on the ticket creation screen itself:

Selling tickets for recurring events?
Currently, Tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

2. When I create a recurring event, is it possible in the admin panel to show this as one event? Currently it is showing every date the event is happening, at that creates a lot of chaos.

You can use the Advanced Post Manager to hiding recurring instances and clean up the admin event list:

Advanced Post Manager

As for the 3rd point it relates to the first, we do not support individual tickets for individual recurring events so there is not feature for this. The only way to get this to work with the current coding is to create the recurring series then go back and individually edit each recurring event.

It is something we are hoping to support in one of the next major releases after 4.1, but I do not have a timeline when it might be out.

Let me know if you have any follow up questions.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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