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Still the course date doesn’t reflect on the notification email but the date of the purchase only. I have booked for the Patient Safety Goals course for January 27 yet it doesn’t appear on the below email though previously we do get all the details.
Subject: [UniTeamEd] New customer order (5830) – January 18, 2016
= New customer order =
You have received an order from
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ORDER NUMBER: 5830
18th January 2016Patient Safety Goals
Quantity: 1
Cost: AED400.00==========
Subtotal: AED400.00
Discount: -AED400.00
Total: AED0.00View order:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Youll receive your tickets in another email.CUSTOMER DETAILS
Email: rizza@*******
Tel:BILLING ADDRESS
*******
Howdy Alex,
I would love to help you with this. It sounds like you are using Event Tickets Plus with recurring events, and it’s giving you trouble. Event Tickets Plus does not actually support recurring events, but we are building compatibility. Specifically it does not yet allow you to purchase tickets for only one of the occurences in a series. Rather it treats the series as entire course or event that only needs one ticket for access to every day in the series. So we need to add functionality to make it so that people can purchase tickets for only one day out of a recurring series.
Does that all make sense? Does that answer your question? Please let me know.
Cheers!
– Brook
Howdy Alex,
We have talked about the possibility of providing phone support, but do not currently. I will let the highers ups know there is another person interested in this.
I just talked with the primary developer for Event Tickets Plus, and neither he nor I can recall a time when the “admin new order email” contained the event details. It’s possible it did in an old version of WooCommerce we have both forgotten, but it never should have in Event Tickets Plus. However, if you were testing out purchasing a ticket yourself you would likely have received two emails. One was the admin order email like your shared in your first post, and the second contained the tickets themselves and the full event details. The second ticket email is always sent to whoever purchased the ticket, which is typically not the site owner.
Did you have a customization in place that added more details to the admin new order email? Or, perhaps sent you the site owner a duplicate email containing the tickets? If so you might need to remake that customization.
You can cusotmize the email by creating a Woo Template Override for /wp-content/plugins/woocommerce/templates/emails/admin-new-order.php . The email itself is generated by WooCommerce, so you will have to modify it by following their instructions.
I am sorry I could not be of more help with this. It is puzzling to us that you saw more details before than you do now.
- Brook
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