Nothing happens when clicking anything in widget

[els76uk]

When clicking any of the links – dates, or to advance to next month – in the widget, nothing happens. I’d deactivated all plugins, which doesn’t fix it, but changing to theme 2014 does.

[Brook]

Howdy els76uk,

I am happy to assist. It looks like your theme does not output sidebar widget classes. Notice in the WordPress documentation that it recommends you output the following with your widgets ‘class=”widget %2$s”>’. The %2$s is particularly important, as many widgets, ours included, need those classes to work. Some themes however ignore the WP documentation, and thus cause problems like this.

You will need to contact your theme author about a fix, or if you are knowledgable about WP API fucntions like register_sidebar() you could probably do this fix yourself.

Does that make sense? Does it answer your question? Please let me know. Cheers!

– Brook

[Chris Claghorn]

Brook,

I’m having the same issue. When I try to click anything it just hangs. But, when I’m logged in as an admin they work until I log out??? Any thoughts?

[Brook]

Howdy claghorn!

If it is the exact same issue, then adding widget classes by following the steps I outlined will definitely fix it. If it is a different issue, would you mind opening a  new topic and detailing in your own words what the issue is? We try and keep every issue to its own topic. This ensures faster response times, and that you are getting help for your specific issue, not general advice to a group of people.

I hope this makes sense.

– Brook

[Leah]

Hi there,

I just wanted to update you here. We were not able to fix this issue in time for our upcoming release (3.6). However, it is still very much a priority and we hope to have it corrected in the next maintenance release. We will keep you posted on our progress. Thank you for your patience and support!

Best,
Leah

[els76uk]

Hi Leah, thanks for the update.

Considering it’s a fatal error (albeit only affecting a small number of users), could you tell me –

1 – why you weren’t able to fix it in time for 3.6?
2 – when you think you will fix it?

Thanks!

[Brook]

Hello again els76uk,

I think I can answer that for you.

Since we do not have a finite amount of time we obviously have to prioritize our developer’s time between bug fixes and feature requests. For bugs like this we take many things into consideration when figuring out their priority. Some of them: Is a fix already available for affected user? How hard is it to implement that fix? How many users are affected? Etc.

In this case a fix is already available  for the issue, you just need to add sidebar classes to your widget function as outlined in my initial response. This should be possible through a WordPress Child Theme. Furthermore as the official WordPress documentation points out, your theme should already be doing this. So this is really a failing of your theme developer, and something they need to fix even after we come back and remove reliance on this requirement of WordPress theme design. That is no doubt some of the reasons why it has not yet been fixed.

I just looked at our tracker, and our team lead recently bumped the priority of this item up to above normal. That is a good indication that it will be fixed shortly, but on occasion higher priority things come along and we have to reshuffle our timeline. No one can predict the future, so we can not make a guarantee that it will be our next maintenance release.

All that said, we are truly interested in your feedback here at Tribe. User perspective helps us to better our processes and goals. If you feel that we should be doing things differently, or that we can improve this process any please let us know. I would happily pass along your feedback to the team. Thanks els76uk!

– Brook

[Leah]

Hi there,

I just wanted to drop in and update you on the status of this issue. We are working on the upcoming 3.7 release and are happy to say that a fix for this issue will be included. Please keep an eye on your Updates and Plugins pages for an update prompt. If you have any trouble or continue to see this issue after updating, please start a new thread and we can assist you from there. Thank you for your patience while we worked on this issue.

Best,
Leah

[Author]

Posts