Not working…. again

[Jennifer]

I was having a problem about a week or so ago getting the license key to actually work for the Event Aggregator. It would say that it was valid, but then I couldn’t import anything besides a CSV. After multiple work arounds, I did manage to get this working.

However, I just went to import another event and it has stopped again. I’m only seeing the “CSV option” as available.

I tried the same steps as before, but have not had any luck.

Do you have any idea when this will be fixed? I’m becoming very dissatisfied as this is affecting my business.

[Patricia]

Hi Jennifer,

Thank you for reaching out to us! I’m very sorry about this issue you are still experiencing.

Can you please flush your transients and verify if Event Aggregator works as expected after that?

You can flush your transients by using a plugin like Transients Manager or via server, using WP-CLI. You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

We believe that this transient cached the response from our server informing that your license is still not present/activated in your site, even though it is (or maybe an expired transient is causing this conflict).

Let me know if this solution works for you. If the issue persists after that, we can try to issue a new license for you.

Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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