Not importing….again…………..

[Kenneth Delaney]

I don’t even know where to begin. Sometimes this plugin works but for the most part it doesn’t. I can’t figure out why it imports some pages and not others. It wont schedule imports daily or weekly. Hourly works sometimes. Manually doesn’t work at all. I’m so done trying to make this thing work. I’ll go weeks with it working just fine and then it all goes to hell and I spend days trying to get it to work again. I don’t understand how this gets so unstable.

[Kenneth Delaney]

Now nothing is importing, can’t even manual import as those options are greyed out. Can’t see error logs to see if I’m over import limit as everytime I click on the Help tab I get a HTTP ERROR 500.

[Victor]

Hello Kenneth!

I’m sorry you are having those issues. Let me help you with them.

Could you please let us know if the error message “There was an error fetching the results from your import: Unknown service message” is showing for Facebook imports or other sources too? If they come from Facebook, could you please share the Facebook URL with us?

The HTTP ERROR 500 seems to be a different issue. So, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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