Not Auto-importing but duplicates

[rhythmtravels]

Hey seems like the plugg-in is not importing more events that are listed in the ‘Import:Facebook’.
I have a lot of pages that I import from. It is set to auto-import, every hour.

[Josh]

Hey rhythmtravels,

Thanks for reaching out to us!

I’m not sure I’m understanding your issue fully. Are there events listed within your dashboard under “Import:Facebook” section that are set to be imported but aren’t being imported as part of the auto-import?

Thanks!

[rhythmtravels]

correct!

[Josh]

Hey,

Thanks for following up!

Could you send me a private reply with a screenshot showing the settings that you are currently using for the plugin here https://cloudup.com/cC1_sc3BNU3?

Thanks!

[rhythmtravels]

This reply is private.

[Josh]

Hey rhthmtravels,

Thanks for providing that information!

I tested this out over the weekend and noticed a little bit of strange behavior however, I would like to follow up, have your events imported at all? Even with a little bit of timing inconsistency that I will be following up on,the events did finally automatically import.

If yours haven’t yet, I do have a couple of quick questions to help us narrow in on a potential issue:

1. Was the auto-import working previously for these Facebook pages and stopped working at some point?
2. Have you changed the interval to see if they post say twice-daily?
3. Can you try scheduling a test blog post for a time in the future, possibly for some time later today. Does that blog post get published automatically at that scheduled time?

Thanks!

 

[rhythmtravels]

1. Yes, when I started to ad more pages to import from it stopped.
2. I previously made a topic here for the duplicates it creates and was asked to change interval to twice a day. Less duplicates was made. I recently changed to hourly to see if that would start to import all events but no results.
3. Scheduling Blog posts works without any problem. Use this several times a week.

[Josh]

Hey rhythmtravels,

Thanks for following up with this information!

Was there anything else that changed when you added more pages? Was there any plugin/theme updates, new plugins added, etc? Also, have you tried following our Testing for Conflicts procedures to ensure this isn’t a conflict with another plugin?

Finally, was there anything different about the additional pages that were added? Are any of them for age restricted Facebook pages?

Thanks!

[rhythmtravels]

This reply is private.

[tkwalker]

This reply is private.

[Josh]

Hey rhythmtravels,

If you’re not comfortable with changing the theme, do you have the ability to set up a testing environment on your current hosting account? That way we can start from a level playing field to help determine whether or not the issue is a conflict or if there is a bug with specific configurations that we need to further investigate. Currently, we’ve been unable to replicate the issue.

tkwalker,

We would ask that you please open a new thread for your support request. We like to be able to give each request our full attention. Some issues may seem to be similar but could have many different root causes. Since each issue is usually different, it would be difficult to manage the multiple solutions within a single thread.

I apologize for the inconvenience.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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