Not able to purchase plugin

[Darshana]

Hello,

My client is trying to purchase plugin from his place from yesterday but somehow he is not able to do so. Whereas I can view it from my computer.
Is there any problem with your website server for few locations?
My client resides in London. His IP: 5.159.123.176 & 5.159.123.178.

Can you please check & let me know.

Thanks & Regards,
Darshana Adanwale

[George]

Hey Darshana,

I’m really sorry to hear this!

We don’t have any explicit rules in place that would restrict access from different locales. However, in the last 24-48 hours we did have some DNS issues with our own site.

Most of those issues have been resolved, so if your client tries purchasing again, do things work now? Or do issues persist?

If issues do persist, can you clarify exactly what is happening?

Is the client not even able to load http://theeventscalendar.com? Can they load the site but then the checkout process fails or something?

Let me know!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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