Not able to create event

[Ken Wee Chew]

I am currently testing event ticket plus in the test site for which I have shared the URL.
I encountered series of issues:

Not able to create an event. After creating all fields and keying in parameters like price, dates etc, and clicking on save, nothing happens. The WP page interface does not show up the event created. It does not appear in the actual page front-end too.

Suddenly, I am able to see the events list in admin view of the page, but not able to see the attendee fields on the user view of the page. It is just blank.

I have disabled all plugins except event tickets, event ticket plus and woocommerce and tried out. Please find the screenshot.

Please help us resolve this issue ASAP.

[Ken Wee Chew]

This reply is private.

[Geoff B.]

Good afternoon Ken and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the page not displaying properly after you added tickets to it.
I would love to help you with this topic.

It looks like you are using Event Tickets and Event Tickets Plus standalone (without the Events Calendar), which is great. But since you are referring to events (as opposed to tickets), can you confirm if that is true ?

In any case, I went ahead and tried to reproduce the issue on my site using twenty-seventeen.
The good news is that it worked fine for me. So I am pretty sure it is a simple matter of finding out why that is not the case for you.

Would it be possible to get a screenshot of the “Edit Ticket” screen in your example ?

Additionally, is it possible that you have set the ticket start sale date somewhere in the future ?
If so, that will hide the ticket until that date is reached.

Hang in there,
Geoff B.

 

[Ken Wee Chew]

Yes, that’s right. Using Event Tickets and Event Ticket plus as stand-alone.

I gave the ticket start date as 15th Feb and end date as 28th Feb

When I save the ticket and click on “update/publish” page, I can’t see it in the admin view as well. Attached the screenshot for your reference. So I am not able to “edit” the ticket.

But the Ticketed(1) appears.

I have used Event Tickets before, but have never faced this. If you wanna help us troubleshoot, we can share the WP username password. Because one of our events is coming up in 2 weeks and we want to get this up ASAP.

[Ken Wee Chew]

We are hosted in Siteground. Does this affect?
Very strange issue.
Also tried a dumb way of deleting and uploading plugin again. Still the same.

[Ken Wee Chew]

Sorry for spamming. It’s very critical. And I finally found that it’s because of WPML.

If I change the event page to Chinese, the created event disappears. But when I move the same page to english, it re-appears!
Please suggest a solution to overcome this.

So, sending e-mails in different language according to booking will also be a problem is it?

• This reply was modified 9 years, 2 months ago by Ken Wee Chew.

[Geoff B.]

Good evening Ken,

Thank you for writing back.

You are 100% right. For the moment we do not support Event Tickets or Event Tickets Plus with WPML. You can read about it here: https://theeventscalendar.com/knowledgebase/wpml-support/

Strangely, the WPML plugin was missing from the system info you shared.

In any case, I have some good news: we have started working on that feature and are hoping to release it sometime this year. Stay tuned!

In the meantime, there is a very imperfect workaround available (but it is unsupported).
It works on Events with tickets, but it is untested on the standalone usage.

For that purpose, you will need to make sure you have WooCommerce multilingual installed.

What you can do, after you create the ticket is to head over to WPML > Support > Troubleshooting page.

Once there you will see several cleanup buttons.

One of them forces the assignment of language to items (in this case the tickets you just created).
Click on it (you might have to do this every time you create a ticket).

You can reach similar results by deactivating and reactivating WPML, but it is less reliable.

That should make the tickets appear in wp-admin.

The main downside to this is that the tickets created in other languages will not be true translations of the original ticket.

They will be standalone independent tickets.
This means it will work properly in each language, but do not allow proper unified stock management.

Let me know if that helps.

Have a great day!

Geoff B.

[Ken Wee Chew]

Thank you for response. I have enabled WPML plugin and tried. But there is one problem. Let me brief you.

Requirement: Actually for us, we don’t need accurate translation. Even if it’s a separate page it is fine. We just want people booking from Chinese to receive chinese emails.

Currently inspite of following the steps you mentioned, the chinese version tickets (both in admin and customer page) disappears. And re-appears when I change it to default (English).

Is there a work-around to meet the requirements I stated?

[Geoff B.]

Good evening Ken,

Thank you for your answer.

Requirement: Actually for us, we don’t need accurate translation. Even if it’s a separate page it is fine. We just want people booking from Chinese to receive chinese emails.

Provided you can get the unofficial workaround above to work for you, the emails will be received in the user’s language (Chinese in your case).

This is possible because of https://wordpress.org/plugins/woocommerce-multilingual/

It looks like you already have that installed. But you might want to review it’s settings, just to be sure.

Currently inspite of following the steps you mentioned, the chinese version tickets (both in admin and customer page) disappears. And re-appears when I change it to default (English).

I am sorry to hear that.

As you know, since this is an unsupported workaround that is untested when used standalone tickets, I am limited in the level of support I can provide for now.

With that in mind, after creating the ticket, it is “normal” that it disappears.
Normally, using the cleanup buttons should make it appear after a page refresh.

There are 2 other things you could try:

1. Review the following https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

   Although this is written for the Events Calendar, it is worth making sure the setup is complete for the parts that apply.

2. After creating the Chinese ticket AND saving the page, try hitting all of the clean up buttons in WPML > Support > Troubleshooting page.

   Make sure you clear WPML’s cache as well.

   Once that is done, refresh the page where the Chinese ticket was created.

Unfortunately, if that does not work, it looks like you might have to wait for the full integration.
Still on the unsupported side of things, some of our users have been able to get our plugins to work with Polylang.

You might want to investigate that as well.

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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