Non working event calendar and Woocommence tickets

[Martin]

We are unable to update the event calendar and Woocommence tickets on our website, please explain what we need to do and is there a fee to renew this licence, and if so what?
The website was built for us but we don’t do business with the company any more, is this why we don’t have access to the login details to check status of licence etc. on the tribe login access.
Regards
Martin

[Neill]

Hi Martin

Sorry for the delay in response time. We have had unusually high support volume this week.

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums. If you need to reset your password, you can do so here. This will send an email to the account used when you initially registered for the support forums.

If on the other hand you are not sure about all of that your first step will be to confirm if you are indeed running the Pro version of the plugin. You can do that by looking at your list of plugins. If you see the-events-calendar-pro in there then head over to Events > Settings in the side bar, navigate to the license tab and check to see if you have a license key filled in, in that field. From there it should tell you if its is expired, or if you need to purchase a subscription.

Thanks for understanding and good luck resolving your issue. Have a good day

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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