Help Desk

Non-profit waiting time question

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    Hi there.

    We filled in a non-profit discount request last September 13th and the message we got said that we would get an answer within a week. Since its coming up to three weeks we justed to make sure it all went through ok.

    Many thanks, kind regards.

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    Sorry, my colleague just reminded me when mentioning I had written on a forum that although it did say that at the end, one of the checkboxes we marked before submitting said from 2 to 3 weeks wait. Will wait as long as necessary. Thank you.

    Posts: 6978 Topics: 2
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    Hi Jose,

    I would be happy to check the status of your application. Could you share with me an organization name so I can look it up?

    Thanks,
    Andras

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    Hi AndrĂ¡s.

    Thank you for your help.

    Escola Edumar is the name of our organisation.

    Many thanks!

    Posts: 6978 Topics: 2
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    Thanks Jose!

    I’ll check with my colleague and will get back to you.

    A.

    Posts: 6978 Topics: 2
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    Hi Jose,

    I checked with my colleague and she has approved your submission on September 28. Please check your emails. If you don’t find it in your inbox, please also check in your spam / junk folder.

    Let me know if you find it.

    Cheers,
    Andras

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    Andras, Many thanks!! We indeed found it the spam folder! Have marked it as non spam for any future communications!

    We are very grateful for your generosity. Will be following the instructions.

    Kind regards.

    Posts: 6978 Topics: 2
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    Happy to hear Jose! I’m glad we could help you out.

    Cheers,
    Andras

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