Non profit request wait time

[B M]

It’s been 2-3 weeks since we submitted the paperwork to request nonprofit licenses and we have not heard back yet on if it was approved. The FAQ that I had read said it should take a week or so to get a response, so I wanted to see if there was any issue or how much longer it would be before we see anything?

[George]

Hey @B M,

I’m sorry that your application hasn’t come back yet – I just checked our NP application queue, and the oldest submission is from October 9th. So a few things could have happened: your submission might have failed to reach us; your submission might have successfully reached, but then our response to you (accepted or not) might not have reached you; or maybe our response was labeled “spam” by your email and is stashed in your email’s Spam folder – can you check for this to see if this is the case?

I’d recommend trying to submit again – what is the name of your organization? I will keep an eye out for it.

Sorry for the trouble – something must have gone wrong with email communication or perhaps our site’s form code itself. Regardless, we can hopefully sort things out now with the help of this thread. Thank you for creating it!

— George

[B M]

Cy Fair CERT (Community Emergency Response Team). The domain is cyfaircert.org. I’ll get it resubmitted and follow up when it is sent.

[B M]

The request has been resubmitted if you would please check again. Thanks!

[George]

Thanks! We’ve responded to your application over email and so you should check there for further info – let us know if our response is there or not!

— George

[B M]

I just checked and there’s nothing in the inbox or junk mail… can we try sending to a different email to see if that helps?

[George]

This reply is private.

[B M]

Thanks for your help!

[George]

😀

[Author]

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