No PDF tickets attached to email

[tdmsede]

Hi,

I’m using wordpress 3.4.1, wootickets 1.0.1, woocommerce 1.6.6, and The Events Calendar 2.0.11.
I set up the ticket as virtual/downloadable, processed the order through Paypal, and received the following messages under order notes:
– Order item stock reduced successfully.
– IPN payment completed
– Order status changed from pending to processing.

I received an email saying Order Received, but order status was still showing as processing under orders in WooCommerce so I changed it to Completed. I then received an email saying Order Complete/Ticket Attached, but there was no PDF ticket attached.
Would appreciate some help on this issue.

Thanks,
Carlos

[Barry]

Hi Carlos,

I’m not sure why you are experiencing this – but I wonder if you could try running through our standard troubleshooting steps in the first instance?

• Please ensure that your Modern Tribe plugins are up-to-date and in-synch … for instance if you are using The Events Calendar 2.0.11 you must also use Events Calendar PRO 2.0.11 (if you are using that plugin) and in this case WooTickets 1.0.1
• Deactivate all other plugins and change your theme to a default, unmodified one such as Twenty Eleven or Twenty Twelve
• Now test to see if the problem still exists
• If the problem has been solved by these steps, start reactivating everything one-at-a-time, testing at each point to see if the issue has returned
• If the issue does return, take note of whichever plugin (or theme) you reactivated immediately before it started again – it’s likely there is a conflict with this item

[Barry]

It would also be interesting to learn what your PHP memory_limit setting is (ask your host if you are unsure) just in case the system is running out of juice while creating the PDFs.

[tdmsede]

Thanks for the response Barry.

Ok, I switched to theme Twenty Eleven and deactivated all my plugins except for The Events Calendar 2.0.11, WooTickets 1.0.1, and WooCommerce 1.6.6. After making a payment through Paypal the order shows as Completed, but there is still no PDF in the email.

Here is what is in the php.ini file:
session.save_path = /data/19/1/85/138/1900138/user/2067485/htdocs/tmp/
upload_tmp_dir = /data/19/1/85/138/1900138/user/2067485/htdocs/tmp/
asp_tags = On
register_globals = On
upload_max_filesize = 16M
mime_magic.magicfile = /usr/share/misc/file/magic.mime
memory_limit = 128M
include_path = .:/usr/services/vux/lib/php
allow_url_include = 0
allow_url_fopen = 0
safe_mode = off
realpath_cache_size = 64K
realpath_cache_ttl = 600
register_argc_argv = false
register_long_arrays = false
output_buffering = 2048

[Barry]

I’m wondering if this could stem from the fact that you are still working with WooCommerce 1.6.6 – do you happen to have plans to update to the 2.x branch?

[esteban]

I just installed wootickets and I’m having the same problem. I deactivated all other plugins and it’s not working. can you help me out?

[esteban]

I’m on a dedicated server. What are the system requirements for WooTickets?

[esteban]

I have the latest woocommerce and the latest events plugins

[esteban]

Solved it!!! My server mails were going through Amazon SES and this doesn’t allow attachments.

[Barry]

Excellent, glad you’re sorted here. Carlos could something similar be at play here in your situation (even if you are using a different service or even simply your web host’s email capabilities)?

[tdmsede]

Ok solved it!
First, for the order to be marked completed after a payment from Paypal, both Virtual and Downloadable need to be checked.

Second, for the PDF tickets to be attached to the email I had to update to WordPress 3.5 and WooCommerce 2.0.1. So now I’m using The Events Calender 2.0.11, WooTickets 1.0.1, WooCommerce 2.0.1, and WordPress 3.5.

Works great now!

[Barry]

Great! Yes I’d strongly recommend using a recent (2.0.x) version of WooCommerce with WooTickets 1.0.1.

Since it looks like we are all sorted here I’ll go ahead and close this thread. Thanks all 🙂

[Author]

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