NO pdf attachment or uploaded to uploads/month/day

[hughweb]

No pdf attachment gets delivered by email, the email arrives, but that’s it.Checked 777 in ftp as well and events cal is v3 and wootickets is v3., Woocommerce is 2.0.12. Please help, without tickets, plugin not worth much. Is there not a way to view ticket in backend, what if client loses ticket?

[Barry]

Hi!

WooTickets no longer attaches PDF tickets – instead, a separate (HTML-based) email is sent in order to deliver tickets.

Can you confirm that A) you did not receive that second email containing the tickets and B) the order was marked as complete (which often needs to be done manually)?

Thanks!

[hughweb]

I did the Amazon SES and DKIM Mailer trick as suggested by jfulgham and it works, just gets the email unformatted though, almost as if not html, but text, how can one design the ticket feel better?

[Barry]

We don’t currently have any resources on customizing the ticket email (though we will definitely aim to develop some) however the tickets should indeed be formatted in a presentable form right out of the box, they certainly shouldn’t appear as plain text emails.

If that’s what you are experiencing it could be worth checking with your service provider (Amazon SES in this case?) to see if formatting is stripped for any reason, or if the plugin you are using to mediate between the two does so.

It’s also worth testing how it looks using different email clients as, unfortunately, a reality of HTML email is that there is a not inconsiderable amount of inconsistencies between different clients.

[hughweb]

Thanks, got the email to work as html and with Featured image in the ticket product I am able to receive ticket via email with image allowing me to add some design flair. Thanks!

[Barry]

Excellent!

[Author]

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