No longer see the events

[tbonneville]

Hi – There’s an issue with your latest updates. We not longer see the events.

http://www.artsipelago.net/events/

We have the latest version of the AIT Directory Theme:
https://www.ait-themes.club/wordpress-themes/directory2/

If we revert to a basic WP theme. It works.

Do you know how to solve this issue / what’s causing it?

Should and how should we revert to an older version of your plugin?

This is important – the event season is in full swing artsipelago.net

You need to check http://www.artsipelago.net/events/ – this links doesn’t work.

We temporary found a manual solution on this page: http://www.artsipelago.net/events-list/ (but we have to change it every month – a real pain).

Best regards,

Thierry

[Geoff B.]

Good evening Thierry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the events no longer being viewable. Yikes!
I would love to help you with this topic.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Downgrading is a great temporary solution.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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