No emails from WooTickets actions

[bradystarr]

Hello,
A few days ago I stopped receiving email notifications that tickets have been purchased on my website. I am now getting customers tell me that they are not receiving receipts once paid, or tickets once marked completed.

This has worked fine until just recently and I didn’t make any updates.
I just tried updating to the most recent WordPress and WooCommerce plugins, and still nothing.
Please help!!

[Josh]

Hello bradystarr,

Thanks for reaching out to us!

This is definitely a troublesome problem to be having and we do apologize for the inconvenience.

Are there any other email communications coming from the site such as comment notifications? It sounds like you’re also not receiving any WooCommerce emails and not just the ones associated with WooTickets. Since that is the case, there is some great information in this WooCommerce documentation that may help you in resolving this issue.

Let me know if this helps.

Thanks!

[Josh]

Hey,

It’s been a while since we’ve heard from you on this thread.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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