No emails being sent

[activision]

I’ve set up a ticketed event and done a test run on it. Everything works fine in both the frontend and the backend, but no emails are sent by the system – either to the admin or to the customer.

[Brook]

Howdy activision,

Thanks for posting. That is pretty strange. Are other emails sent from WordPress making it through? What happens if you add a regular WooCommerce test product, and purchase it without anything else in your cart. Are the emails making it through to your and the customer? I hope these questions make sense, let me know if I can clarify.

– Brook

[activision]

Hey Brook,
Normal emails are making it through from wordpress (such as registration emails) but I just tried creating another product in woocommerce and purchased it and the emails for that didn’t make it through either.
Any suggestions?
Thanks,
Tom.

[Brook]

Howdy again activision,

Thanks for running those tests. It would definitely appear that you are experiencing an issue with WooCommerce itself, not our addon. Since we only support our addon here I am not as much of an expert on WooCommerce issues, just our ticketing solution. The true experts can be found over on the WooCom support forums.

I did google your issue just to see if anything stood out as the problem. I can not say for sure, but maybe one of these threads on those forums is a good place to start looking for a solution:

• <span style=”font-size: 13px;”>http://wordpress.org/support/topic/woocommerce-email-notifications-not-working?replies=41</span&gt;
• <span style=”font-size: 13px;”>http://wordpress.org/support/topic/woocommerce-email-notification-receipt-not-working?replies=46</span&gt;
• <span style=”font-size: 13px;”>http://wordpress.org/support/topic/problem-with-email-notification-in-woocommerce?replies=33</span&gt;

I hope that helps you find a solution. Cheers!

– Brook

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