No e-mail

[Philip Nederkoorn]

Hi When someone place an event we would like receive an email… we’ve set it in the settings (see attachment) but it doesn’t send any mail?
What is the problem?
Best Regards
Philip Nederkoorn

[Geoff B.]

Good evening Philip and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the emails not sending properly.
I would love to help you with this topic.

When this type of issue arises, it means that the email is getting blocked at some level.

The simplest solution is to have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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