No buy button on the event page

[Alain Boudreau]

We installed the plug-in and there’s no buy button on the page under the map, even on a clean install without any other plug-in. We followed your debugging steps so it’s not a theme related problem nor a conflict.

[George]

Hey Alain,

Thanks for buying our WooCommerce Tickets extension and giving it a try on your site!

I checked out your site at http://www.staging4.zenagence.ca/dev/ – that’s the URL of the site where you’re having these issues, correct?

When you mention that you went through the debugging steps we recommend, what were some of the specific things you checked? Did you activate a default theme like Twenty Twelve or Twenty Thirteen?

Also, I’m curious – have you added tickets to all of your events, or only some of them? For example, does this specific event have a ticket that’s supposed to be showing up? → http://www.staging4.zenagence.ca/dev/event/test2/
If not, what’s an event that has a correctly-configured WooCommerce ticket?
Apologies for asking so many questions here, just want to get a detailed overview of the issue at hand so we can solve it as fast as possible.

Thanks Alain!
George

[Alain Boudreau]

Thanks for your assistance George,
Here are the steps we’ve done, disable all plug-in and set the theme to Twenty Twelve. As you can see here : http://www.zenagence.ca/dev/events
Yes all events have ticket configured.
We even installed the plug-in in a clean install of WP as you can see here : http://sofianeadjs.x10host.com/wordpress/?tribe_events=evenement-sofiane

We don’t know what we are doing wrong, can you help us, thx.

[George]

Hey Alain,

Thanks for sharing more information here, and for doing those tests originally. There are several different possible things that could be to blame for your issues here, but I don’t want to be inefficient and waste time pursuing possible culprits randomly.

With this in mind, I’m curious: would you be comfortable letting us log into one of your development sites and view your events in the admin directly? We’ll not actually make any changes anywhere without getting your go-ahead first – we’ll simply look at how things are configured and see what can be learned there.

Doing this can be really helpful, and will let us at least narrow down the possible sources of this issue.

If letting us log into your site is something you’re comfortable with, please read the following steps carefully:

• First, check out the Tribe terms and conditions here → https://theeventscalendar.com/terms/. As mentioned, we’ll almost certainly not even touch anything, but it’s important that you understand that we’ll be accessing the admin areas of your site. If you’re cool with us logging into your site, write in your reply that you understand the terms and conditions I linked to above, and the limited scope of Tribe’s liability here.

• Next, once you’re cool with our Terms and such, make sure that you have some sort of method for backing up your site, and that you can definitely restore your site from this backup. A backup you can’t use isn’t much of a backup 🙂

• Finally, when you feel squared away with these first two items, you can post your login information here. Please be sure to mark your reply as a Private Reply before posting your information – this will ensure that only you and us here at the Tribe support team can see your info. Even then, we will remove the information from the forums to improve security.

Apologies for the long email here – we just take our customers’ sites very seriously and want to make sure we’re doing everything safely and smartly when dealing with them.

Let us know what you think! If letting us log into your site isn’t something you feel comfortable with, no worries – we can proceed with other debugging steps from there.

Thanks for your patience,
George

[Alain Boudreau]

This reply is private.

[George]

Thanks for posting that information Alain, and trusting us to log into your site.

I logged into your admin, and viewed your different Events. The tickets are added correctly, but if you notice the “Start ticket sale” date and time is a time that hasn’t arrived yet – for example, the tickets for one of the events won’t go on sale until 9 December at 8 PM.

I’d recommend adjusting these times so that the tickets are on sale right now – even if you don’t want them to be, just see if doing this will get the ticket option to show up on your event pages. Then you can revert the dates to your original sale start times.

Thanks!
George

[Alain Boudreau]

Thank you George that was it! It was not our intention to set it in the future, we just created a quick event to test the compatibility whit our nightmarish theme and didn’t look at this specific setting. Could be a great FAQ addition for people like us.

[George]

Awesome! Glad that helped. Your suggestion to turn this into an FAQ is not a bad one at all.

In the meantime, we’ve got some great documentation here called the “New User Primer” – https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/

If you’re not a new user, there’s some great simple, digestable info there. Definitely give it a look if you have some spare time.

I’ll close up this ticket for now, if you have any other questions or issues come back to the forums any time and open a new ticket! 🙂

Cheers!

George

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