No "Add To Cart" button

[zandooli]

Hi there,

I looked on the forum before posting my question and I’ve found nothing.
I mean, a lot of “add to cart” topics but nothing seems to look like to my issue.

Here the following issue :
When I am on an event page, the “form cart” show nothing.
I’m not able to buy a ticket. It’s like “the form cart” is hidden by something.
You can see my problem here :
https://www.dropbox.com/s/othnzrhqrfh3m9i/NoAddToCart.png
I’ve think that my theme was the cause in the first place but then,
– I’ve deactivated all other plugins to check for a plugin conflict = Same Issue
– I’ve reverted to the 2011 default WordPress theme (with other plugins still deactivated) to check for a theme conflict. = Same issue

I followed your Themer’s Guide for customize tribe-events-pro.css in my folder theme but nothing happen.

Can you help me about this ?

Thanks in advance

[Kelly]

Hi, zandooli. Great question!

My first question is whether or not the ticket sales start date has past. This is a common reason for the ticket sales box not appearing. Assuming that the tickets should be on sale (it is currently between the start and end dates), the box should be there.

Unfortunately, without being able to look at your site, it’s difficult for me to help troubleshoot. Would you be able to let me view the site so I could see the behavior?

Thanks!

[zandooli]

Hey !
Thanks for your answer !

Yes, the ticket for the event is set “on sale” and the box is not there.

It’s on, you can view the site for see the behavior.
The page of my event : http://www.zandooli.com/evenement/etana-en-concert

[zandooli]

Hi Kelly,

Could you please go on this link instead the previous that I gave you ?
http://dev.zandooli.com/evenement/etana-en-concert
Thanks !

[Kelly]

Hi, zandooli. Thanks so much for your link.

When I go to the site I see the ticket box (http://d.pr/i/BzA9) and I am able to add a ticket to the cart (http://d.pr/i/UDXC). The checkout seems to work fine, too: http://d.pr/i/Uvzw.

Is it possible that one of the changes you made while troubleshooting fixed it? 🙂 Please let me know if you see the same behavior.

Thanks!

[zandooli]

Hi !
I was going to update my post because I found the solution but you’re so quick 🙂
Actually, I didn’t gave to my event the option to start a sale today.
You asked me earlier “My first question is whether or not the ticket sales start date has past.”
But me, I’d set up the start of sales the Nov 26th..so the box was hidden.

Thank you for your patience and sorry for the inconvenience !

[Kelly]

That’s great news, zandooli. I’m so glad that you were able to work it out! 🙂

Please feel free to contact any time. We’re always here to help!

By the way if you have a minute or two, we will love it if you would write a few words for us here :
http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

Thanks in advance. 🙂

[zandooli]

Oh yeah, I will do this for sure !
I guess now that you can close this topic ! 🙂

[Kelly]

Thank you, zandooli! We’re grateful to have you as part of our community! 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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