Help Desk

New user not receiving registration confirmation email

  • Posts: 11 Topics: 7
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    Hi there

    Having an issue with the following steps to register and log in.

    1. New user is required to login or register.
    2. New user registers by filling in user name and email address.
    3. New user gets a message to check his email address.

    Here’s the prob:
    4. New user doesn’t receive any email.

    If the new user tries to login, they need to enter a password. But they don’t have a chance to create one. Unless it has something to do with the email they’re supposed to get (but don’t).

    Thanks
    Weng

    Posts: 11 Topics: 7
    | Permalink

    Under events settings – access control, I enabled ‘subscriber’, which fixed the issue.

    Posts: 4688
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    Glad you were able to figure things out, you are welcome back in our support forums any time!

    Since you marked this thread as Resolved, I am going to close this thread.

    Have a great week!

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