New license not working

[rogier van de Hoef]

My license was expired and i bought a new one. Now in settings the message in green is telling the license is ok. When i use a scheduled existing import i get an error that there is something wrong with the server?

When i want to create a new import i only have the option “CSV” and it says “buy” the importer for more functionality? I have a key which is ok but the plugin still says i have to buy it?

Please help…

Thanks Rogier

• This topic was modified 8 years, 9 months ago by rogier van de Hoef.

[Cliff]

This reply is private.

[rogier van de Hoef]

This reply is private.

[Cliff]

Please remove the license key from your wp-admin settings and then de-register the site from https://theeventscalendar.com/license-keys/ and then re-add the license key to your site and see if it works (make sure to click “Save” button on licenses page).

If it doesn’t, please send a screenshot of your licenses screen after refreshing/reloading that tab.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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