New EA user: several questions

[clashley1976]

Jamie,

Thanks so much for your patience in helping me work through all of this. I did successfully perform an ICS import this morning (by passing the facebook ical feed through Outlook and then uploading it to EA). The organizer field is now populating correctly. I think I now I have a strategy to manage my event synchronization:

– When creating or adding events to my organization’s Facebook Page, ensure that I mark myself as “interested.”
– Link my personal Facebook profile event iCal feed to a desktop application such as Outlook
– Refresh the iCal feed in Outlook, then export the feed to an ICS file on my desktop
– Manually upload the ICS file using the Import function in EA
– Manually edit/update any organizers/venues added by the Import (most of the events we have on our calendar are recurring monthly or annual events, so the majority of the organizers and venues are already in the data tables)

It’s obviously not as slick as the previous incarnation, but if/when the Facebook API situation is straightened out, that will make a huge difference. I will keep an eye out for the update to correct the organizer field in the iCal imports.

Since I am stuck with the events importing into UTC, is there an option in TEC that allows users to select their timezone preference? I know that I can set a global option based on my wordpress configuration, but it there was a cookie-stored option, that would be a viable workaround for the UTC-based imports.

Once I get this resolved, my plan is to delete all of the future events from my database (leaving the existing venues and organizers intact), and then start with a fresh ICS import. I think that will get me back up and running. Once I do that, I will be confident in the event listings. After that point, is there an easy way to determine which venues and organizers have been orphaned so I can clean those unbound records out?

[Jaime Marchwinski]

Hi Cameron,

I’m glad to hear that you have found a workaround for now.

As far as timezones go, your options are as follows:

• Change the timezone in your iCal feed before events have been imported
• Change your global WordPress timezone settings under Settings < General
• Change the way timezones appear on your site using the timezone settings under Events Settings < General < Timezone settings

As far as your orphaned venues and organizers, you can Merge Duplicates under Events Settings, so that duplicate venues and organizers should be merged.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Victor]

Hi Cameron!

Just wanted to share with you that a new release of out plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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