Needs to update, but can't

[Nathan]

I have ECP 2.0.10 and WordPress is asking to update it. I press the update link and it says it needs updating, but that I am out of licence keys.

I am not and can’t get past this step to update it. ECP is not usable at present because of this.

[Nathan]

This reply is private.

[Barry]

Hi Nathan,

I’m sorry you are experiencing difficulties with this.

If you have indeed run out of installations then you can manage this by visiting our Account Central > License Keys page – simply disconnect those domains that are no longer in use.

If you only have a single-site license and the domain appears to be correct then try removing your license key on your site (in Settings > Licenses) as well as via our License Keys page here at tri.be, save the changes and try re-entering.

One other consideration is that your license key may have expired. So if it has been 12 months or more since you made the purchase you would have to renew first of all.

Last but not least, you can still upgrade manually – by downloading the latest copy of The Events Calendar from wordpress.org and you can download Events Calendar PRO from Accounts Central > Downloads and update that way, should the above steps fail.

Let me know if you have further difficulties in that regard.

Barry

[Nathan]

This reply is private.

[Barry]

Regarding the forums being open, we feel this style of open support forum can be really helpful to others researching similar problems and also shows a large degree of transparency – yet can still be used to communicate privately when that is necessary.

After outlining the initial problem private replies can then be made – as you discovered – and other fields such as your site URL can also be shared when the thread is created and that will not be publicly exposed either.

I hope that better explains our position on that front and that it doesn’t pose too great an obstacle – but if you have further concerns please don’t hesitate to let us know.

Thanks!

[Author]

Posts