Need to update email address of account

[Michae B LaFoley]

I already posted and just received a response saying they marked it as private and that I needed to reply to the email to provide my license key. The link in the email to respond to gives an error (perhaps because it’s now private) and I can’t respond. Replying to the email goes to a no-reply address and I can’t login to view my ‘private’ thread because that’s the issue – the person who can login with their email is no longer with the company. Not sure what to do here…
Brent

[Brendan]

Hi there,

Thanks for emailing support and sorry you are experiencing issues with the account.

If the license was purchased by someone else, then the license is tied to the email address and password they used at checkout, and you do not have one for yourself at this time. Let us know what happens with their account access and such, if you want some more specific help with your own account and would want to move the license-holder information account, shoot an email to [email protected] with an in-depth overview of your situation (or at least a link to this forum topic! ? ) We might be able to help make things easier from there.

Provide as much detail as possible.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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