Need to migrate active Cal pro license to new WP template but cant access acct

[Elisa Denning]

I have an active version of Events Calendar Pro on my company’s current website. License key says it is good through March of 2019. The plugin was added prior to my taking on web publishing responsibility. We’ve had transition in several positions that have been involved with our website in the past year, and no one in our current company knows the email/password our Events Calendar Modern Tribe account is set up. We are in the process of updating to a new WordPress template and want to keep running Calendar Pro on the new site. However, I can’t login because I don’t know the credentials to be able to reset password or transfer this over with migration. Please advise.

[Jennifer]

Hi Elisa,

I’m sorry that you’re running into this issue accessing your account! Can you please fill out the form on our Contact page and select “Help accessing my account”? From there, we can help you get access to your current account or possibly help you get set up with a new account if needed.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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