Need help with billing

[Steve Banbury]

We have recently been billed for a Community Events license however our account is showing us a message to renew now. There are some discrepancies with two other items that have been paid, one extra charge and one refund. Please could a member of your team contact us to advise.

We cannot identify which payments relate to which product.

Many thanks,

Steve Banbury
Elcot Publications Ltd

[Courtney]

Hello Steve

So sorry for any mixup. We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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