Need Help – Tweaking Additional Info & Emails

[Harrie]

Hi guys,

Great plugin. Managed to get installed and setup an event. Looking forward to making live.

I have the Events Ticket Plus plugin. Everything is updated to latest version.

I have 2 issues…

1) Additional Information Per Attendee

I would like this to be unedited by customer after order. This information is vital and should not be changed.
Also, can you send this information separate to admin after successful order automatically?

2) Ticket Emails Not Sending

I have searched the forum and there was one guy had this issue. I am the same. I have updated everything and managed to complete the order manually, but no tickets are being sent.
Can this be fixed?
To confirm, I am getting the order for, but no ticket email to customer or to admin.

I hope you can help!

[Geoff B.]

Good afternoon Harrie and welcome back!

Thank you for reaching out to us.
I would love to help you with these questions.

1) Additional Information Per Attendee

I would like this to be unedited by customer after order. This information is vital and should not be changed.
Also, can you send this information separate to admin after successful order automatically?

Built-in, there is no known way for the customer to be able to edit the attendee info per customer.
If you have found one, please let me know.

As for the second part of your question, it is indeed possible to modify the content of any email sent including adding attendee info in it.
That is because, WooCommerce and our plugins are built to be customizable to each user’s needs.

As a starting point, I would recommend taking a look at the following snippet (to add in your Child theme’s functions.php): https://theeventscalendar.com/support/forums/topic/display-attendee-information-on-email-confirmation/#post-1106835

2) Ticket Emails Not Sending

I have searched the forum and there was one guy had this issue. I am the same. I have updated everything and managed to complete the order manually, but no tickets are being sent.
Can this be fixed?
To confirm, I am getting the order for, but no ticket email to customer or to admin.

There are 2 probable reasons for this:

1. The method used to send this email is being blocked at some level (you webhost, your email provider, etc…)
2. There is some template customizations in your WordPress theme that would need some updating

In case something is blocking the email from being sent, I would recommend installing and configuring a plugin such as https://wordpress.org/plugins/easy-wp-smtp/

If that still does not work, could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) in a private reply so that I can run some tests on my end ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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