My license

[Stuart]

In January I bought a second license so I could have one on my sandbox site as well as my live site. I did this so I wouldn’t have to worry about moving the license back and forth.

I recently changed the location of my sandbox site and now my license isn’t working.

I’m still only using two sites. Can I get a new license from you for my new sandbox? The old sandbox was deleted.

Thanks for you help.

Stuart

[Courtney]

This reply is private.

[Stuart]

Hi Courtney,

After opening the ticket, I was able to figure out how to move the keys
around so they’re now working.

However, something interesting happened before I could figure this out.
Someone registered for an event. I rec’d their payment through Woocommerce
but the transaction never showed up as an event registration. They are not
listed as an attendee. Is this because the key was temporarily broken?

Thanks for your help!

[Courtney]

Hi Stuart

Wow, I’m sorry that happened.  That is odd.  Please let me know if you notice this happen a second time.  If so, then there’s another issue.

Are you able to work around this one instance?

Thanks,
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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